ABOUT US & CONTACTING US
We are Revive Reflexology Hitchin
You can contact us at:
email: revivereflexologyhitchin@gmail.com
post: 38 Coleridge Close, Hitchin, Herts, SG4 0QX, UK.
PRIVACY POLICY
YOUR PERSONAL INFORMATION - GENERAL DATA PROTECTION REGULATION (GDPR)
GDPR provides legal protection for personal information from May 2018. This tells you what personal information I, Michelle Stokes hold and why, and what your rights are.
My registered address is:
38 Coleridge Close, Hitchin, Herts, SG4 0QX, UK. Telephone No: 07880 742049. Email address: revivereflexologyhitchin.co.uk
The Purpose of processing Client Data
In order to provide my services, I will need to gather and retain potentially sensitive information about your health. I will only use this information for informing my sessions and associated recommendations concerning aspects of health and well being, which I will offer to you.
Lawful Basis for holding and using Client Information
As a full member of the FHT and AoR, I abide by the Codes of Practice. The lawful basis under which I hold and use your information is my legitimate interests i.e. my requirement to retain the information in order to provide you with the best possible support and advice.
As I hold special category data (i.e. health related information), the Additional Condition under which I hold and use this information is: for me to fulfil my role as a Reflexologist are bound under the AoR Confidentiality as defined in the Code of Practice.
What information I hold and what I do with it
In order to give my services, I will need to ask for and keep information about your health. I will only use this for informing treatments and any advice I give as a result of your appointment. The information to be held is:
- Your contact details
- Medical history and other health-related information (which I will take from you at and following first consultation)
- Appointment details and related notes (which I will take during and after each appointment)
I will NOT share your information with anyone else (other than within my own practice, or as required for legal process) without explaining why it is necessary, and getting your explicit consent.
How Long I Retain Your Information for
I will keep your information for the following periods:
- ‘Claims occurring’ insurance: (records to be kept for 7 years after last appointment)
Your data will not be transferred outside the EU without your consent.
Protecting Your Personal Data
I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you.
I will contact you using the contact preferences you give me in relation to:
- Appointment times
- Information or information related to your health
- Special offers and promotions (you may unsubscribe from this at any time)
Your Rights
GDPR gives you the following rights:
- The right to be informed: To know how your information will be held and used (this notice).
- The right of access: To see records of your personal information, so you know what is held about you and can verify it.
- The right to rectification: To tell Michelle to make changes to your personal information if it is incorrect or incomplete.
- The right to erasure (also called “the right to be forgotten”): For you to request me to erase any information I hold about you
- The right to restrict processing of personal data:. You have the right to request limits on how Michelle uses your personal information
- The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
- The right to object:. To be able to tell Michelle you don’t want them to use certain parts of your information, or only to use it for certain purposes.
- Rights in relation to automated decision-making and profiling.
- The right to lodge a complaint with the Information Commissioner’s Office: To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.
Full details of your rights can be found at
If you wish to exercise any of these rights, please use the contact details given above.
If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at: www.ico.org.uk
The Rights of Michelle
Please note:
- If you don’t agree to Michelle keeping records of information about you and your appointments, or if you don’t allow them to use the information in the way they need to for appointments, she may not be able to work with you
- Michelle has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed
- Michelle can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.
MEDICAL DISCLAIMER
The content provided by Michelle is intended for general informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your GP or other qualified health provider with any questions you may have regarding a medical condition.
Services are designed to support and educate you in your personal health and well-being journey. However, the information and guidance provided should not be considered as medical advice. You should not delay or disregard seeking professional medical advice because of something you have read or received from Michelle's services.
If you have or suspect you have a medical or psychological problem, promptly contact your healthcare provider. Never disregard professional medical advice or delay in seeking it because of something you have read or received through our coaching services.
If you are under the care of a Mental Health / Substance Misuse professional - or in rehabilitation - I advise that you discuss hypnotherapy, NLP, meditation, energy medicine and Yoga Nidra with them and gain their backing beforehand.
Michelle Stokes and its representatives are not responsible for any specific health or allergy needs that may require medical supervision and are not liable for any damages or negative consequences from any treatment, action, application, or preparation, to any person reading or following the information provided.
By participating in our services, you acknowledge that you have read, understood, and agree to this disclaimer.
WEBSITE TERMS OF USE
Introduction
These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Michelle Stokes, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Michelle Stokes and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Michelle Stokes and accessing the Website in connection with the provision of such services.
You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.
Intellectual Property and Acceptable Use
1. All Content included on the Website, unless uploaded by Users, is the property of Michelle Stokes, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner's prior written permission
2. You may, for your own personal, non-commercial use only, do the following:
a. retrieve, display and view the Content on a device
3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Michelle Stokes.
Prohibited Use
4. You may not use the Website for any of the following purposes:
a. in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website;
b. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
c. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.
Registration
5. You must ensure that the details provided by you on registration or at any time are correct and complete.
6. You must inform us immediately of any changes to the information that you provide when registering by updating your personal details to ensure we can communicate with you effectively.
7. We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these terms and conditions.
8. You may cancel your registration at any time by informing us in writing to the address at the end of these terms and conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration does not affect any statutory rights.
Password and Security
9. When you register on this Website, you will be asked to create a password, which you should keep confidential and not disclose or share with anyone.
10. If we have reason to believe that there is or is likely to be any misuse of the Website or breach of security, we may require you to change your password or suspend your account.
Links to Other Websites
11. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Michelle Stokes or that of my affiliates.
12.We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
13. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
Privacy Policy and Cookies Policy
14. Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please see above and separate page respectively.
Availability of the Website and Disclaimers
15. Any online facilities, tools, services or information that Michelle Stokes makes available through the Website (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Michelle Stokes is under no obligation to update information on the Website.
16. Whilst Michelle Stokes uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
17. Michelle Stokes accepts no liability for any disruption or non-availability of the Website.
18. Michelle Stokes reserves the right to alter, suspend or discontinue any part (or the whole) of the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.
Limitation of Liability
19. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
20. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
21. To the maximum extent permitted by law, Michelle Stokes accepts no liability for any of the following:
a. any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
b. loss or corruption of any data, database or software;
c. any special, indirect or consequential loss or damage.
General
22. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
23. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
24. These terms and conditions, together with the Privacy Policy and Cookies Policy, contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
25. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
26. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
27. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
28. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.
Michelle Stokes Details
29. Michelle Stokes of 38 Coleridge Close, Hitchin SG4 0QX operates the Website
www.revive-reflexology-hitchin.co.uk
You can contact Michelle Stokes by email on revivereflexologyhitchin@gmail.com
Attribution
30. These terms and conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.com/gb/en).
CANCELLATION POLICY FOR 1:1 SERVICES
1. General Cancellation Terms:
- Cancellations with more than 48 hours' notice: Full refund or rescheduling of the appointment.
- Cancellations within 48-24 hours notice: No refund, but you may reschedule your session for a later date (subject to availability). If you reschedule, we can work together to find a suitable time.
- Cancellations within 24 hours or less: No refund, and the session will be considered completed. I understand that emergencies happen, so if there’s a genuine reason, please contact me as soon as possible, and I’ll do my best to accommodate you.
- No-shows: If you miss your scheduled session without notifying me, the session will be treated as completed, and no refund will be given.
2. Rescheduling:
- You can reschedule your session up to 48 hours before without any additional charge.
- Rescheduling within 48 hours is subject to availability.
3. Special Circumstances:
If you have an emergency or special circumstance, please contact me as soon as possible. I will assess the situation on a case-by-case basis.
Lateness Policy for 1:1 Sessions
Late Arrivals:
- If you arrive late for your session, the session will still end at the scheduled time, and the full session fee will apply. This ensures that I can stay on schedule for the next client and manage my time effectively.
- More than 15 minutes late: If you're more than 15 minutes late, the session will be considered a no-show, and no refund will be issued. You can still contact me to reschedule based on availability, but this may be subject to additional fees for the inconvenience.
- Please Communicate: If you know you will be late, please notify me as soon as possible. If you’re running late but anticipate being within the 15 minute window, I’ll do my best to accommodate you - but please be aware that the session time may be shortened to respect other appointments.